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Archiving and Governance in the Big Data Era: What Can Your Systems Really Do?

We generate copious amounts of content every day across many enterprise applications, ranging from messaging and content management systems to websites and customer call centers. This explosive volume growth presses the limits of any system which manages information. Innovation is driving significant changes to our notion of business-related content, and new consumer devices within the enterprise are changing our means of collaboration: tablets are running new endpoint applications; email channels are being replaced by social media, text messaging, and mobile communications; audio, video and rich media content are now common interactive file formats.

Managing extreme volumes with archiving is only the first step towards proactive information governance. Archiving is a means of gaining control but in order to truly manage risk, extract value, as well as retain, discover and hold information for litigation and compliance purposes the next generation of solutions must go beyond storage management to understand the meaning of the human information they are storing.

In the face of the changing IT landscape, understanding what you are keeping and why, when you can delete, and delivering insight to the business from your data is the future of archiving.

Navigating a Changing Business Landscape: How to Enhance Your Collaborative Ecosystem

Join this webinar to learn the Top 10 Requirements for collaboration at the enterprise level. We'll also discuss how the cloud has disrupted traditional collaboration processes in enterprises – and why this presents an opportunity for organizations to take an active role in rebuilding enterprise-level collaboration ecosystems for a changing and more mobile workforce.

And hear how Punter Southall has integrated the collaborative ecosystem into their business operations.

Join us as we hear from John Hunter, head of IT for the European Court of Human Rights as he describes the digital signature implementation that achieved these results:

• Seamlessly integrated with SharePoint to deliver legally enforceable automated signature capability;
• Enabled digital signing on-the-go via SharePoint mobile access;
• Improved customer service;
• Reduced administration costs;
• Achieved ROI in less than 12 months.

The vast majority of organizations see the need to manage information as an enterprise resource rather than in separate "silos," departments or systems, but they don't know how to begin to address the challenge, as it is so large. As a result, professional roles focused on information management will be different to those of established IT roles.

An "information professional" will not be one type of role or skill set, but will in fact have a number of specializations. Join us as we identify those specializations and the new, necessary skills for leading tomorrow's organizations through a focus on value, governance, and risk/liability. Walk away with a roadmap for acquiring or honing those skills to join the Information Professional ranks and advance your career.

This webinar offers a chance to get up close and personal with Capgemini's successful implementation, designed to solve productivity and efficiency challenges. Hear first-hand about the tools, techniques, and practices that automated routine HR business processes for huge savings in operational costs. You'll learn practical advice for: 

• Seamless integration of imaging software with enterprise resource systems
• Giving 6,400 employees access to personnel records
• Expanding imaging capabilities across the enterprise, without draining internal technical resources
• Providing real-time access to financial and HR documents
• Reducing file storage space
• Speeding up routine processes such as employee transfers and on-boarding

We invite you to listen in and submit your questions to the project leaders and expert speakers.

Achieving Operational Efficiency within the Business: A Look at Avis

According to recent AIIM research, the greatest factor for planning and implementing an Enterprise Content Management (ECM) system is the need to control the content chaos within the business. Hear first-hand how Avis, a leading international car hire organisation, has used ECM to improve operations, gain process efficiency, and reduce costs in their new European Business Support Center.

Like many multi-national companies, Avis faced common challenges, such as: 12 offices in 11 countries needing to efficiently share documents, high postage costs, manual paper processes slowing accounts payable, and needing the ECM solution to integrate with the host system.

Join us to learn how Avis:

• Reduced storage space to save on costs
• Can instantly access information to resolve customer issues in seconds
• Automatically captures documents to speed approval and payment process
• Reduced data entry errors to heighten accuracy

Digital Signatures: Keeping your SharePoint processes electronic from start to finish

Many organisations have attempted to automate their Accounts Payable (AP) processes to drive costs out of the Purchase-to-Pay cycle and to boost productivity levels and increase profitability. Whether it’s Accounts Payable or another business-critical function, businesses need to increase profitability by leveraging continuous process improvement and outsource non-core business activities.

Keynote speaker, Mike Friend from BPO consultancy NelsonHall, will describe the key drivers and different approaches open to CFO’s seeking to transform the workplace, assess the potential impact of Software as a Service (SaaS) and discuss the key factors you should consider when building a business case for outsourcing.

According to AIIM's State of the ECM Industry 2011 research, 48% of respondents say they have multiple ECM/DM/RM systems at their organization. Yet only 7% say they provide a stand-alone Enterprise Search as their main strategy as a single point of access to the information in the multiple repositories.

As search technology has continued to mature, it is possible to keep your documents/content/records/etc. in place and continue to access – and use – your content effectively.

This webinar will discuss:
• The pros and cons of keeping your content in single versus multiple repositories, as it relates to finding your content.
• Ways to enhance the findability of your content, such as with metadata, classification, and taxonomies.
• Pragmatic advice and steps to manage your content in a multi-repository environment.

• How do you develop the business case for a Content Analytics solution?
• How accurate is your solution and how do you measure that accuracy?
• How do you know that your solution is extracting all the information you need to optimise your business?

Content analytics solutions are highly sophisticated and rely on multiple interacting analytical processes. This webinar will present a series of case studies in the law enforcement, medical and insurance industries to explain how measurable business value can be achieved with content analytics solutions.

Documents such as product literature, sales brochures and marketing collateral are key assets for customer communications. Unfortunately, it is very difficult to personalize these documents - companies need the ability to produce millions of these documents for specific customers, geographies and languages. So how can an organization turn “ordinary” customer communications into a powerful, one-to-one marketing channel? And how can employees have a repeatable and scalable way to design, manage and deliver personalized corporate information for specific customer communications while adhering to corporate policies and industry regulations?

SharePoint 2010 is now considered as a leading platform for managing your enterprise content, yet organisations aren't using it to its full potential. Hoards of documents aren't even in saved into SharePoint at all. This means your users have to search through multiple storage options to access documents, wasting time and reducing the value of SharePoint. In this webinar we'll answer some common questions and outline how to efficiently capture, transfer and manage ALL of your documents (not just paper) directly into SharePoint - providing immediate benefits for your organisation:

• Why you should scan into SharePoint
• How other organisations are doing it
• How SharePoint can be optimized to meet your ECM needs
• What to consider when choosing a scanning solution
• Scanning options - Manual vs Point vs Automated
• Live demonstration of SharePoint 2010 & ReadSoft DOCUMENTS

Enterprise capture collects, transforms and delivers all type of business critical information into Microsoft SharePoint. By managing this process more effectively you can harness the power of your organization’s accumulated knowledge in SharePoint to make better decisions, and improve downstream business processes. This leads to lower costs, faster processing times, and reduced exposure to risk. In this webinar learn:
  - The importance of Enterprise Capture and SharePoint
  - How to create an enterprise on-ramp for SharePoint
  - How to capture content at the edges of your organization
  - How intelligent document recognition increases the value of SharePoint
  - How to use capture and SharePoint to drive process automation

Combining content with process to dramatically improve productivity and reduce costs

This webinar will use lifecycle models to explain how documents, content and correspondence associated with products, customers, assets and employees can be exploited to develop and deliver better products, provide better customer service at lower cost, manage human resource activities more efficiently, reduce maintenance cost and extend the life of facilities and capital assets.

As the Ipswich Hospital NHS Trust celebrates its first year since going live with 'Kainos Evolve', this webinar will explore a variety of topics around the implementation of the project.

Tools of Engagement: How can social collaboration accelerate knowledge sharing?

Microsoft SharePoint and other document management systems are enabling organizations to address the challenge of automating business processes. But without a secure and compliant tool for electronically obtaining signatures, the automated workflow comes to a halt each time the need for a signature approval arises. This undermines the real benefits of the investment in automation while increasing costs. 

AIIM research shows that 86% of electronic workflows are disrupted by the need for signature approvals, with 70% of respondents claiming this adds a day or more to their workflows. 

How are you dealing with uncontained information growth across multiple information types? What are you doing to preserve and produce critical information under punitive scenarios and deadlines, in a cost effective and defensible manner? How does your organisation meet and prove compliance with regulatory obligations for retaining information? How often does IT dispose of or retire data?

Governing information over its lifecycle helps to lower cost and risk by enabling organisations to more effectively retain and archive information, efficiently meet regulatory and legal obligations, and defensibly dispose of information.

Register today to find out how. Hear us talk about best practices in Information Lifecycle Governance, product and solution updates, as well as case studies of organisations that have realised these benefits.

In this webinar we take a look at Google's own Intranet and how web-based tools enable staff to work in faster and more collaborative ways. How does a Googler go about their daily work using no file shares, no sharepoint, and no desktop software? This will be a glimpse into the future of enterprise computing where employees can find useful information and get their work done fast, using nothing but a web browser.

• There are now 500 Million Facebook users
• 30 Billion pieces of content are shared every month on Facebook
  

Knowledge workers. Information workers. Case workers. A wide variety of labels are used but what is common? These are some of the most talented, experienced, and essential employees you have. Collectively in your organisation they make thousands of important decisions every day. Are those decisions making a difference? We know they use email, collaboration tools, content management tools, transactional systems…and increasingly social tools…to do their job. But has information technology delivered transformational value to these employees? Are there opportunities to significantly improve their effectiveness and efficiency with a clear focus on improved business outcomes? We believe there is.

Case Management has emerged as a breakthrough technology to drive better business results with a clear focus on the unique needs of the information worker. No matter what industry you are in, or what area of the business, your information workers can leverage case management to increase efficiency, reduce mistakes and improve customer experience, while at the same time manage the increased burden of regulatory control.

Capture has moved on, and you need to know how. The 'intelligent capture process' can dramatically improve the quality and throughput of your processes. The entry point of capturing information is now at ‘conception’, not at ‘birth’! Enabling the ‘information provider’ to initiate the capture and validation process can considerably reduce the risk of lost, duplicate or erroneous information being ingested or slowing down your business processes.

During this webinar you will hear how users have transformed business processes such as claims processing and customer on-boarding. We will also look at how the Cloud could further enhance this approach and how you can now realize even more efficiency savings and reduced storage costs.

Hear from the BBC and PRIME Research who will describe how they have used Content Analytics to improve the value delivered to their clients and to develop new business opportunities.

By far the largest type of information used by an enterprise is unstructured content and it is growing at twice the rate of structured data. This information may be internally managed, such as customer correspondence, emails, chats, transcribed call logs, etc. or it can be available externally on public websites, customer blogs, partner sites and social media platforms such as Facebook andTwitter.

Content analysis is a rapidly growing technology space, empowering organisations to discover differentiating business insights, hidden within vast volumes of unstructured information. The solution can be used to identify correlations between key phrases, discover hidden trends, augment internal reporting or enhance business processes with unstructured content

From Capture to Communicate – what smart companies know about scan to process

What may not be obvious is the role capture plays in communication, and the two-way exchange of business critical information between customers, colleagues, and partners. To truly automate processes and minimize the need for manual intervention, organizations must consider both inbound and outbound communication channels.

Join the thought leaders at AIIM and Kofax as we discuss new technologies and techniques for integrating information arising in paper, fax and electronic formats for exchange back to customers and partners.

Do you know where all of the content in your organisation resides, who authored it, who owns it, who can access it, and which version is correct? How can you mitigate your company’s risk and assure compliance with inaccurate content?

Imagine what can happen if your organisation makes a public statement (e.g., a quarterly earnings call), addresses the board of directors or presents findings to regulatory body (SEC, FDA, EPA, FTC,…) based on information in a report – only to find out that the report was inaccurate because an event occurred that caused the information in your application to change.   

Attend this webinar to learn about:

• strategies and tactics to gain a single view of all enterprise content
• business processes to manage content according to governance and compliance rules
• information audit and balance system to assure reports are in balance with the data in your systems

Learn how: Capgemini is using ECM software technology in concert with their existing ERP systems to make business information more accessible and more valuable.

• how Capgemini will generate rapid ROI from their ECM investment
• how they improved HR business services and productivity throughout the organisation  
• how they are making information accessible and useable to employees in the context of business processes and applications

Language Technologies for Authors - efficient ways to consistent texts