Object
The goal of any enterprise content management (ECM) implementation is the effective management of business content. ECM includes the technologies used to capture, manage, store, preserve, and deliver content and documents related to organisational processes.

Equipment
Organisations need the following pieces to play:
? A business plan that identifies what content is important in your organisation and how it is to be managed.
? The right team of people, properly trained (IT, legal, executive support, records managers)
? The right technology (collaboration, document management, BPM, web content management, records management, capture tools, etc.) to turn the business plan into reality.

Game Play
Making an ECM implementation work requires planning and attention to detail. While this may look like a simple, step-by-step process, many of these steps will occur simultaneously. ECM is a complex set of technologies that work together. The best way to create the right solution is to identify organisational goals and priorities. Common drivers include enabling easy access and retrieval of content, as well as reducing risk and meeting regulatory requirements.

Winning
Winning 12 Steps to ECM Implementation will differ for each organisation. At a minimum, placing all of an organization’s content into a plan for managing content throughout that content’s lifecycle is a baseline of success. Creating and maintaining corporate records in accordance with a compliance plan is success. Generating revenue by more effectively delivering service to customers is success. Saving money by purging hundreds, thousands, or hundreds of thousands of documents from an organization’s IT infrastructure is success. One final note: the game never ends. The business and regulatory environment is in a constant state of flux. New products and regulations, improved technology, etc. combine to create a constantly shifting environment to which your ECM plan will need to adapt.